RfcAgiler  Questions/requests SSL









   Create questions/requests】 
      If you have any questions or requests regarding the Lclass, Sclass, and keyword
      content of your instance (whether your own instance or another user's instance),
      we will set up your questions and requests.

      Questions/requests are set on the Quet/Req tab screen.
      qa_4    

       First, select the Lclass, Sclass, and keyword of the user's instance
       you want to ask a question about.
      qa_7

       For Quest/Req settings, click Ques/Req/Ans in the menu and
      click "New Quest/Req".
      qa_5             

       Or, Right-click  "Quest/Req"  item display screen and
     click "New Quest/Req"
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       "New Quest/Req screen will appear.
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      a. Title:
         Title of
 Quest/Req
     b. ID:
         Quest/Req ID (Qx-y) (x: user management number y: serial number)
     c. Type:
         Select Question or Request.
Click qa_10 in the combo box to select.

      qa_9.
     d. Owner:
          Your username is displayed.

          When setting multiple
(Example: User name: kata
          with multiple settings kata(1), kata(2),...)

         
Click in the combo box to select as well as the type.
     e. Instance ID:

         Quest/Req instance ID (Ix-y)
         (x: user management number y: serial number)


     Set the Quest/Req title and click the Add button.
    Here, the title is "About the state".
    Next, the reply user list screen will be displayed, so check the reply user.
      ansusers
      Here, check Ito, Endo and Sato and save.
 
 The question and the user are added.
      A new message is added to the question description.
      qa_11

     【Questions/Request】
 
       a. Type:
            Indication of questions or requests

        b. User:

            User name for question/request

        c. ID:

           
Question/request ID (Qx-y) (x: user management number y: serial number)
        d. Title:
            Question/request title
        e. Start date and time:

           
Question/request setting time
         f. Updated Date:
            The time when the question/request status is changed to an update message
            and the status setting button is pressed to update the message.

        
g. Planned end date:
            Expected end date of the question/request

      If there is a scheduled end date, click on the scheduled end date.
      qa_12  

       Since the calendar is displayed, set the due date.
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      Click the scheduled date and click the Save button to set.

      a. Completion date and time:
          The time when the question/request status is completed and
          the status setting button is pressed.
 
      b. Working state:

          The initial state is New Message.

         
Click the status setting button with the contents set
          in the question/request status combo box.

          Working state is changed.
 
      c. Instance ID:

         This is the instance ID of the Lclass, Sclass, and keyword of the instance
         for which the question/request is made.

 【Questions/requests contents
 
      a. Title:
       
 If you want to correct the title name,
            you can edit it.
Any changes will be reflected in the questions/requests.  
       b. Type:

           If you want to change the type, click in the combo box to select.
            qa_14
            When selected, it will be reflected in the question/request item.
       c. Question/request status:
            If you want to change the work status, click qa_10 in the combo box to select.
           qa_15
       d. State settings:
            After setting the work status in the question/request status,
            click the status setting button to set it.

       e. If you click on the update message:

           
If a new question or request arises,
            or if there is an unclear point in the answer,
            it will be changed to an update message status.
       qa_16
       Click "Yes".

       The setting of the update date and time of the question/request item and
       the work status will be the update message.
       qa_17                            

       Also, an update message will be added to the description of
      the question/request status setting.
      qa_18

    f. Case clicked while processing:
     
  Check the answers and change the status of checking the contents to processing.
      qa_19
      Click "Yes".

      The work status of the question/request item becomes in process
      qa_20

       In addition, processing is added to the description of
      the question/request content status setting
      qa_21      

 g. Cancel click case:
         Change to Cancel when interrupting processing.
       qa_22 
       Click "Yes".

       The setting of the completion date and time of the question/request item and
       the work status will be cancelled.
       qa_23

       In addition, "cancel" will be added to the explanation of
      the question/request content status setting.
       qa_24

      h. Case clicked on Done:
   
     When the question/request is complete, change it to Done.
          qa_25
          Click "Yes"

       The completion date and time of the question/request item
        will be set and the work status will be completed.
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       In addition, "Completed" will be added to the description of
      the question/request content status setting.
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       *The work status of the question/request item is a new message
         when it is created.

   i. Respondent user list: 
      Click the Respondent User List button if you want to change, delete,
      or add a respondent user.

     
When creating an instance, display the list of registered users on
      the management screen

      Here is an example of a management screen.
      qa_28.

       The screen after clicking the answer user list button is shown below.
      qa_29

    j. Respondent User Settings:
        Check the user requesting the answer.
(Multiple people can be set)
       qa_30       

        When you click the save button,
       it will be reflected in the question/request item.
       qa_31   

       *When asking questions/requests and answering by one person

      Since you are working alone, the username for the question and
      the username for the answer will be the same.

      Since my user is kata, check kata in the reply user list.
      qa_34

       Click the save button to create an answer/confirm user
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       Since the answer is your own user, you can set the answer.
     
Please refer to "9.2. Answer" for setting the answer.  

  k. Delete Respondent User:
       For a user who is set as a reply user but no longer needs to receive a reply,
       Delete the answer user.
      However, if even one answer has been given, it cannot be deleted.
      As a point of caution, if there are multiple people currently working
      on the content between users,

      Other people's changes are not reflected (asynchronous).
      If you delete it because the answering user has no answer,
      the answering user is answering during that time A case is possible.
      Since the answer user's deletion authority is the questioner,
      the answer user will be deleted.
           
       qa_32

       In the above figure, the reply users are Kato and Endo,
      but uncheck Kato in the reply user list and click the save button.
       qa_33

   l.  Reference files (add, remove, browse), Reference URL:
       qa_360

       Set if there is a file to refer to or a URL to refer to for the question.
      Refer to "9.2. Reference Files and URL References for Models and Instances"
      for details on adding, deleting, and referencing file references
      for instance questions, requests, and answers, and for adding, deleting,
      and referencing URLs.

  m.Description:
      
 When you create a question, a new message header is displayed.
       qa_36

       State your question or outline any referenced files.
      If the setting is changed with the state setting button,
      please refer to the above state setting.

  Delete question/request】 
      Select the question/answer item you want to delete.
      To delete a question/request, click Question/request/answer on the menu and
      click Delete question/request.
       qa_37             
       Right-click the question/request item you want to delete and
       click "Delete Quest/Req"
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       The Delete Question/Request screen will be displayed.
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      When you click the Delete button, a confirmation screen will appear.
      qa_40       
      Click "Yes" to delete.
      qa_41             
      However, if even one answer has been given, it cannot be deleted.
      As a point of caution, if there are multiple people currently working on
      the content between users,
      the changes made by other people will not be reflected (asynchronous).

      If the answering user does not have an answer and deletes it,
      the answering user may be answering during that time.

      Since the answer user's deletion authority is the questioner,
      the answer user will be deleted.