RfcAgiler  Answer SSL









        We will answer questions and requests.
       Only users selected from the answer user list have the authority to
       answer questions and requests.

      
To answer, Select the answer/confirmation user for the question/request.
       qa_42

        Here, Username: Endo is requesting responses from two people (Katayose, Sato).
       You can only answer for yourself.
       The own user is the user whose answer/confirmation icon is qa_43(purple).
       Here, "Ans/Cfmqa_43katayose".
       Click "Ans/Cfmqa_43katayose" to answer.

       Click on Quest/Req/Ans in the menu and click "New Answer".
       qa_44

        Or, Right-click on "Ans/Cfmqa_43katayose" display screen and click "New Answer".
       qa_45

        "New answer" screen will appear.
       qa_46
       a. Title:
           Title of question/request
       b. ID:
             Answer/confirmation ID (Ax-y)
            (x: user management number y: serial number)

      
c. Type:
            Choose to answer or confirm. Click qa_10 in the combo box to select.
          qa_47   
       d. Instance ID:
            Question/request instance ID (Ix-y)
           (x: user management number y: serial number)

        Click the add button.
        qa_48

 【Ans/Cfm items】
     a. Type:
         Viewing Answers or Requests

    
b.ID:
         Answer/confirmation ID (Ax-y)
        (x: user management number y: serial number)

   
c. Start date and time:
        Question/request setting time
    d. Update date:
        Time when the answer/confirmation status is changed
        to an update message and the status setting button is pressed
        to update the message

   
e. Completion date and time:
        The time when the question/request status is completed and
        the status setting button is pressed.

     f. Working condition:
        The initial state is a new message.
        The work status is changed by clicking the status setting button with
        the contents set in the question/request status combo box


 【Ans/Cfm contents
     a. Title:
         Displays the title name of the question/request.

         Editing is not possible.

    
b.Type:
         If you want to change the type, click qa_10 in the combo box to select.
         qa_49
         Once selected, it will be reflected in the answer/confirmation items.
     c. Answer/confirmation status:
         If you want to change the work status, click qa_10 in the combo box to select.
          qa_50
     d. State settings:
          After setting the work state in the answer/confirm state,
         click the state setting button to set it.

        
Case clicked in update message:
              When you have a new question or request,
              or when you set up the content that was unclear
             in the answer or confirmation
Change to update message stated.
         qa_16
         Click "Yes".

        The setting of the update date and time of the answer/confirmation item and
        the work status will be the update message.
        qa_51                            

         In addition, an update message will be added to the explanation of
        the answer/confirmation content status setting.
         qa_52

     e. Processing clicked case:
        If you have any new questions or requests,
        or if you have any questions about the answers or confirmations,

      
change during processing.
        qa_19
       Click "Yes".

       The work status of the answer/confirmation item will be in process.
       qa_53

        In addition, processing is added to the explanation of
       answer/confirmation content status setting.
       qa_54       
    f. Cancel Clicked Cases:
           Change to Cancel when interrupting the process.
           qa_22 
          Click "Yes".

        The setting of the completion date and time of the answer/confirmation item and
        the work status will be canceled.
        qa_55

         In addition, cancel is added to the explanation of answer/confirmation
        content status setting.
        qa_56
    g. Click Done Cases:
        When the question/request is completed,
        the answer side will also change to completed.

      
(Both the question side and the answer side are in the completed state)
         qa_25
        Click "Yes".

      Set the completion date and time of the answer/confirmation item and
      the work status will be completed.
      qa_57

       In addition, "Completed" will be added to the explanation of
      answer/confirmation status setting
      qa_58       s

  h. Reference file (Add, Delete, Reference), Reference URL:
      qa_360
       Set if there is a file to refer to or a URL to refer to for the question.  
       Refer to "13. Reference Files and URL References for Models and Instances"
       for details on adding, deleting, and referencing reference files
       for instance questions, requests, and answers, and adding, deleting,
       and referencing URLs.

   i.Description:
   
   When you create an answer/confirmation, a new message is added.
        qa_36
        Write the answer/confirmation details, or if there is a reference file,
        write an outline of it.
If the setting is changed with the state setting button,
       please refer to the above state setting.

Delete answer/confirmation】 
     Select the answer/confirmation item you want to delete.
     To delete an answer/confirmation,
     click Question/Request/Answer in the menu and click Delete Answer.
       qa_59             

        Or, right-click "Ans/Cfm" to be deleted and click "Delete Answer"
       qa_60

       The Delete Question/Request screen will be displayed.
      qa_61 

       When you click the Delete button, a confirmation screen will appear.
      qa_62       

       Click "Yes" to delete.
      qa_63